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What is customer experience optimization across every channel made possible by centralized management of product and store data?

Date

Tuesday, October 29, 2024

Time

13:00 - 14:00

Place

Zoom (Online)

Fee

Free

What is customer experience optimization across every channel made possible by centralized management of product and store data?

Improvement in EC sales

Customer Understanding

Event Overview

In recent years, consumers have been gathering information and making purchases across a variety of channels, both online and offline, and companies are being required to provide a consistent customer experience.

In this webinar, we will introduce how to optimize the customer experience across all channels by leveraging Location Cloud provided by NAVITIME JAPAN and Lazuli PDP provided by Lazuli, through the management and utilization of product data and store data. By improving the customer experience, this will be an opportunity to gain important insights for increasing customer satisfaction and driving business growth.

Recommended for people like this

For those who want to centrally manage product and store information across multiple channels and improve the customer experience

Marketing professionals in retail and manufacturing who are driving OMO strategies

For those who want to optimize customer touchpoints across multiple digital channels, such as e-commerce sites and apps

For those who feel that product master data and store information are inconsistent across channels

For those who want to efficiently manage and operate product and store information while reducing their workload

Program

13:00 - 13:05

Information about the webinar

13:00 - 13:05

Information about the webinar

13:05 - 13:25

NAVITIME JAPAN Session

13:05 - 13:25

NAVITIME JAPAN Session

13:25 - 13:45

Lazuli Session

13:25 - 13:45

Lazuli Session

13:45 - 14:00

Panel Discussion & Q&A

13:45 - 14:00

Panel Discussion & Q&A

Speaker Profile

Tomoya Uchikado

NAVITIME Japan Co., Ltd.
Location Marketing Business
General Manager

Joined NAVITIME Japan Co., Ltd. in 2014. Worked as an engineer on the development of enterprise services and became a manager in 2017. Launched the enterprise store data management cloud service “NAVITIME Location Cloud” in 2019 and became division manager in 2021. Since 2024, has also served as head of the Business NAVITIME division, which primarily develops services for logistics, and has been working as the overall manager responsible for the enterprise SaaS business.

Tomoya Uchikado

NAVITIME Japan Co., Ltd.
Location Marketing Business
General Manager

Joined NAVITIME Japan Co., Ltd. in 2014. Worked as an engineer on the development of enterprise services and became a manager in 2017. Launched the enterprise store data management cloud service “NAVITIME Location Cloud” in 2019 and became division manager in 2021. Since 2024, has also served as head of the Business NAVITIME division, which primarily develops services for logistics, and has been working as the overall manager responsible for the enterprise SaaS business.

Hideo Kitashoji

Lazuli Inc.
Executive Officer

In 2001, joined Yahoo Japan Corporation and worked on establishing digital marketing practices centered on enterprise customers using internet advertising in its early days. Later, participated in the Japan market launch phases of several foreign SaaS companies, including Brightcove and New Relic, with strengths in sales management and business development. After joining Lazuli as Sales Director in October 2020, was appointed VPoS in February 2022.

Hideo Kitashoji

Lazuli Inc.
Executive Officer

In 2001, joined Yahoo Japan Corporation and worked on establishing digital marketing practices centered on enterprise customers using internet advertising in its early days. Later, participated in the Japan market launch phases of several foreign SaaS companies, including Brightcove and New Relic, with strengths in sales management and business development. After joining Lazuli as Sales Director in October 2020, was appointed VPoS in February 2022.

What is customer experience optimization across every channel made possible by centralized management of product and store data?

Date

Tuesday, October 29, 2024

Time

13:00 - 14:00

Place

Zoom (Online)

Fee

Free