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[Registration Closed] European Trends Shaping the Future of Retail and Manufacturing — Exploring the Evolution of Customer Experiences Driven by AI and Data, as Seen Through Shoptalk Europe and Viva Technology

Date

Wednesday, August 6, 2025

Time

5:30 PM - 8:30 PM

Place

Comore Yotsuya Tower Conference CO・MO・RE STUDIO & LOUNGE

Fee

Free

Apply by

Friday, August 1, 2025, 6:00 PM

[Registration Closed] European Trends Shaping the Future of Retail and Manufacturing — Exploring the Evolution of Customer Experiences Driven by AI and Data, as Seen Through Shoptalk Europe and Viva Technology

Event Overview

Rethinking your company’s “current position in transformation” from a global perspective. — What are the latest trends in retail and brands seen at Shoptalk Europe & VivaTechnology?

In June 2025, at two major conferences held in Europe—Shoptalk Europe (Barcelona, Spain) and VivaTechnology (Paris, France)—retail, brand, and tech companies from around the world gathered to discuss the latest trends in customer experience, data utilization, generative AI, and organizational transformation.

In this salon, we invited Mr. Okutani of Customer Time as moderator, and Mr. Ban of Customer Time, who attended both conferences on-site, along with Mr. Hagiwara of Lazuli, who attended and exhibited at VivaTechnology, to present insights gained from notable sessions and booths in a form that can be applied from a practical perspective. Furthermore, we planned this as a forum for deep discussion with executives and DX leaders from various industries on how Japanese companies should respond to these changes and what they should transform.

In the first half, we will report on the latest initiatives of major European companies such as LVMH, Harrods, H&M, and NAOS, organized into several themes. In the second half, we will share the real-world challenges each company faces and hints for transformation through Q&A from participants and interactive discussions among attendees.

We sincerely look forward to welcoming those who wish to understand domestic and international trends and advance their own transformation.

It is a small offering, but lunch boxes will be provided in the second half, so we hope you can join us in a relaxed atmosphere.

Capacity     A few seats available       *If there are many applicants, participants will be selected by lottery.

Contact     Lazuli Event Management Office       TEL: 090-8506-0091       Email: event@lazuli.ninja       Reception hours: Weekdays 10:00–18:00 (excluding weekends and holidays)

Application Notes

・If there are many applicants, participants will be selected by lottery.・Program contents, schedule, and speakers are subject to change without notice due to unavoidable circumstances. Please understand in advance.・This seminar may refuse participation to students, freelancers, or those deemed to be in a competitive relationship with the organizers or speakers. Please understand in advance.・Please refrain from one-sided sales activities toward speakers and participants. If sales activities occur, we will refuse your participation in future seminars hosted by our company.・To confirm your application details, our staff (Jinnai/Miyahara/Tsunekawa) may call the contact information you registered.・The organizing company may contact you after the event ends.

Program

From 5:10 PM

Doors Open

From 5:10 PM

Doors Open

17:30 - 17:45

Lazuli Greeting · Introduction to the Purpose of This Meeting

17:30 - 17:45

Lazuli Greeting · Introduction to the Purpose of This Meeting

17:45 - 18:45

Part 1: Introduction to the Latest European Trends Seen from Shoptalk Europe and Viva Technology
Customer Time’s Ban, who participated in and exhibited at Shoptalk Europe (Barcelona, Spain) and VivaTechnology (Paris, France) held in June, and Lazuli’s Hagiwara will report on the latest initiatives of major European companies such as LVMH, Harrods, H&M, and NAOS.
We will welcome Mr. Okutani of Customer Time as moderator, who will explore the topic from a retail and brand perspective.

17:45 - 18:45

Part 1: Introduction to the Latest European Trends Seen from Shoptalk Europe and Viva Technology
Customer Time’s Ban, who participated in and exhibited at Shoptalk Europe (Barcelona, Spain) and VivaTechnology (Paris, France) held in June, and Lazuli’s Hagiwara will report on the latest initiatives of major European companies such as LVMH, Harrods, H&M, and NAOS.
We will welcome Mr. Okutani of Customer Time as moderator, who will explore the topic from a retail and brand perspective.

18:45 - 18:55

Break
In the second part, we will distribute boxed lunches, so please join us in a relaxed atmosphere.

18:45 - 18:55

Break
In the second part, we will distribute boxed lunches, so please join us in a relaxed atmosphere.

18:55 - 20:00

Part 2: Q&A and Discussion on Part 1
Regarding the European case studies shared in Part 1, we will share the real-world challenges each company faces and insights for transformation through Q&A from participants and an interactive discussion among attendees.

18:55 - 20:00

Part 2: Q&A and Discussion on Part 1
Regarding the European case studies shared in Part 1, we will share the real-world challenges each company faces and insights for transformation through Q&A from participants and an interactive discussion among attendees.

20:00 - 20:15

Closing

20:00 - 20:15

Closing

20:15 - 20:30

Business Card Exchange and Networking Event
Participation is optional, but please take this opportunity to connect with all attendees.

20:15 - 20:30

Business Card Exchange and Networking Event
Participation is optional, but please take this opportunity to connect with all attendees.

Speaker Profile

Daijiro Ban

Customer Time Co., Ltd. Chief CX Strategist
Yappli Co., Ltd. Executive Officer
db-lab LLC CEO

Focused on the importance of CRM in the retail industry. After consistently engaging in strategic planning and service development centered on data utilization, joined Opt in 2011. After serving as a marketing consultant, expanded the business as Head of the Marketing Division from 2015. While launching the Marketing Management Department and OMO-related departments, among others, oversaw the digital marketing consulting organization. Founded db-lab LLC in 2021. Since February 2021, joined Customer Time Co., Ltd. as a project manager. Since June 2021, appointed Executive Specialist at Yappli, Inc.

Collects information on retail through overseas events and company visits, and conducts company research and communication activities. His book includes “CRM in the Mobile Era: How Has Smartphone Customer Communication Changed?” (Shoeisha Digital First).

Daijiro Ban

Customer Time Co., Ltd. Chief CX Strategist
Yappli Co., Ltd. Executive Officer
db-lab LLC CEO

Focused on the importance of CRM in the retail industry. After consistently engaging in strategic planning and service development centered on data utilization, joined Opt in 2011. After serving as a marketing consultant, expanded the business as Head of the Marketing Division from 2015. While launching the Marketing Management Department and OMO-related departments, among others, oversaw the digital marketing consulting organization. Founded db-lab LLC in 2021. Since February 2021, joined Customer Time Co., Ltd. as a project manager. Since June 2021, appointed Executive Specialist at Yappli, Inc.

Collects information on retail through overseas events and company visits, and conducts company research and communication activities. His book includes “CRM in the Mobile Era: How Has Smartphone Customer Communication Changed?” (Shoeisha Digital First).

Seigen Hagiwara

Lazuli Inc. Representative Director, CEO and CTO

Joined Recruit Co., Ltd. in 2005. After gaining experience in sales, marketing, and product management, led the promotion of data/AI utilization across multiple internal businesses as a data scientist and big data evangelist.

Launched the current Study Sapuri AI Lab in 2015, and led numerous data/AI initiatives and business implementations, including industry-academia collaboration such as joint research with Professor Matsuo of the University of Tokyo and proof-of-concept experiments for AI utilization.

In 2018, while serving as Head of the Data Division and Director of the Data Science Research Institute at Toreta Inc., promoting the use of data/AI in the restaurant industry, also ran an AI consulting company.

Founded Lazuli Inc. in 2020.

Completed the master's program at the Graduate School of Information Science and Engineering, Tokyo Institute of Technology

Seigen Hagiwara

Lazuli Inc. Representative Director, CEO and CTO

Joined Recruit Co., Ltd. in 2005. After gaining experience in sales, marketing, and product management, led the promotion of data/AI utilization across multiple internal businesses as a data scientist and big data evangelist.

Launched the current Study Sapuri AI Lab in 2015, and led numerous data/AI initiatives and business implementations, including industry-academia collaboration such as joint research with Professor Matsuo of the University of Tokyo and proof-of-concept experiments for AI utilization.

In 2018, while serving as Head of the Data Division and Director of the Data Science Research Institute at Toreta Inc., promoting the use of data/AI in the restaurant industry, also ran an AI consulting company.

Founded Lazuli Inc. in 2020.

Completed the master's program at the Graduate School of Information Science and Engineering, Tokyo Institute of Technology

Takashi Okutani

Customer Time Co., Ltd. Co-CEO and Representative Director
Super Normal Co., Ltd. Representative Director
Oisix ra Daichi Co., Ltd. Chief Omni-Channel Officer

Joined Ryohin Keikaku Co., Ltd. in 1997. After working in stores, being seconded to a trading partner company (based in Germany), World MUJI planning, and the Planning and Design Office, in 2005, as category manager for fashion accessories, developed “Right-Angle Socks” and grew them into a staple hit product. Became head of the Web Division in 2010 and produced “MUJI passport.” Joined Oisix (now Oisix ra daichi) in October 2015 and has held the current position since then.


In September 2018, appointed Co-CEO/Director of Kokyaku Jikan Co., Ltd.

Takashi Okutani

Customer Time Co., Ltd. Co-CEO and Representative Director
Super Normal Co., Ltd. Representative Director
Oisix ra Daichi Co., Ltd. Chief Omni-Channel Officer

Joined Ryohin Keikaku Co., Ltd. in 1997. After working in stores, being seconded to a trading partner company (based in Germany), World MUJI planning, and the Planning and Design Office, in 2005, as category manager for fashion accessories, developed “Right-Angle Socks” and grew them into a staple hit product. Became head of the Web Division in 2010 and produced “MUJI passport.” Joined Oisix (now Oisix ra daichi) in October 2015 and has held the current position since then.


In September 2018, appointed Co-CEO/Director of Kokyaku Jikan Co., Ltd.

[Registration Closed] European Trends Shaping the Future of Retail and Manufacturing — Exploring the Evolution of Customer Experiences Driven by AI and Data, as Seen Through Shoptalk Europe and Viva Technology

Date

Wednesday, August 6, 2025

Time

5:30 PM - 8:30 PM

Place

Comore Yotsuya Tower Conference CO・MO・RE STUDIO & LOUNGE

Fee

Free

Apply by

Friday, August 1, 2025, 6:00 PM